Refund Policy

You can cancel your subscription at any time and keep Pro until the end of the period you've already paid for. Because you're free to cancel whenever you like, we don't offer refunds simply for changing your mind, forgetting to cancel, or no longer needing Pro. Cancelling stops future charges — it doesn't refund the current period, except where statutory rights apply.

Monthly plans are billed once a month. Annual plans are billed once a year; you can cancel at any time and keep Pro until the paid year ends.

Consumers in the EU, EEA and UK, and some other countries, have a statutory right to withdraw within 14 days of the first payment. Pro is a digital service that starts at once. That right ends once you start using Pro after expressly asking us to begin and acknowledging that you lose the right to withdraw. Until you use Pro, you may withdraw within 14 days for a full refund.

We refund for genuine problems, including:

• Duplicate, unauthorized, or clearly erroneous charges — refunded in full.
• A technical failure on our side that stopped you using a paid feature, where we couldn't fix it promptly — we'll refund the affected period.
• A change to the service that materially reduces what your paid plan includes — you may cancel and request a prorated refund for the unused time.

Cancel before your renewal date to avoid the next charge — you keep Pro until the current period ends. Monthly and annual renewals aren't refunded on a change-of-mind basis. Where the law gives a new withdrawal period on renewal, it applies.

Go to Billing, then Manage billing to open the Paddle customer portal and cancel your subscription. Cancelling stops future charges; it doesn't end the period you already paid for.

We may decline refund requests that show a pattern of abuse (for example repeatedly subscribing, using heavily, and requesting a refund).

Nothing here limits the mandatory consumer rights of the country where you live — where local law gives you stronger rights (such as a statutory cooling-off period), those apply. Your statutory rights always take precedence over this policy, including its fair-use rules.

See also Paddle's buyer refund policy and buyer terms.

Email support@yallaconvert.com from your account email with the words “refund request” and a brief reason. We usually reply within 2 business days. Pro subscribers get priority.